Keep North Yorkshire’s roads safe and in good condition by understanding how potholes and other road surface problems are identified, prioritised and repaired across the county. This page explains how you can report a non-urgent pothole or damaged road surface online, what happens after you submit a report, and how the council assesses and schedules repairs based on risk and road usage. You’ll also find guidance on responsibilities – including which roads are managed by National Highways – and what to do in emergencies that pose an immediate safety risk to road users.